Travel Agency Franchise System

A SaaS system for travel agencies that manage franchises, leads, bookings, commissions, and package operations. It gives owners and branch teams one place to run the business instead of using disconnected tools.

Running a travel agency franchise network without centralized software means the franchisor has no real visibility into what each branch is doing — how many leads they are handling, how much revenue they are generating, how agents are performing, whether commissions are being calculated correctly, and how package inventory is being consumed across departures. Franchise owners deal with this through WhatsApp groups, Excel files, and manual reconciliation. The challenge was designing a system that works naturally for both the franchisor at the top and the branch agents on the ground.

I designed a three-tier role architecture — Super Admin (franchisor), Branch Manager (franchise owner), and Agent (travel consultant) — each with their own dashboard and workflow. The Super Admin has complete network visibility: every branch, every agent, every lead, every booking, every commission, and package capacity utilization across the entire franchise. Branch Managers see their own branch performance and manage their team. Agents handle their own customer leads, package bookings, and traveler communication.

• Three-tier role system — Super Admin, Branch Manager, Agent
• Full franchise network visibility for franchisor
• Branch onboarding with custom configuration
• Branch-wise performance tracking and analytics
• Agent and staff management per branch
• CRM-style lead and enquiry pipeline
• Booking management and confirmation tracking
• Tour package builder with day-by-day itinerary
• Pricing tiers and departure-wise seat availability
• Customer profiles with travel history and communication log
• Payment tracking — advance, balance and settlement
• Automated commission calculation and payout reports
• Cross-branch reporting and comparison dashboard
• Auth.js v4 secure multi-role authentication

The Travel Agency Franchise Management System is currently in active development with the core architecture, authentication system, role-based dashboards, and package-booking modules already implemented. The platform is designed to be the operational backbone for travel franchise networks ranging from 5 branches to 500+.